Requirements:

• The candidate will have 2+ years of experience providing remote and onsite technical support to end user customers as well as possess troubleshooting and basic server administration skills, including backup, antivirus and applying security updates.
   
• Possess excellent face to face and telephone customer service etiquette and communications skills, both written and oral
   
• Work well in a team/collaborative environment
   
• Be a current Microsoft MCP in Windows Server 2003 and Cisco CCNA
   
• Must have a valid TX drivers license as local onsite technical service is required

Responsibilities:

• Receive help desk calls and provide remote support to clients
   
• Travel onsite to customer locations to provide support and maintenance as needed in conjunction with Network Managers and Engineers
   
• Serve as backup NOC monitoring technician as required
   
• Track time/billing as well as record activity history in our online help desk/CRM tool
   
• Actively seek new opportunities and solutions for clients to increase value to our clients and revenue for the company
   
• Obtain additional technical certifications as required

If you have the above qualifications and wish to take a step forward in your career, send us your cover letter, resume and salary history/requirements to hr@americanintegration.com
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Network Administrator
IMMEDIATE OPENING:

American Integration, Inc., a Microsoft Gold Certified Partner and Cisco SMB Select Partner, is a leading IT solutions and management firm serving the small to medium business market in the DFW metroplex.
AI has an immediate opening for a Network Administrator skilled at providing excellent remote and face to face customer service and technical expertise. This position will expose the right candidate to to a variety of technologies and present the opportunity to gain experience across a number of platforms and practices.

Requirements:

• 3 years demonstrable direct experience with managing and supporting Windows NT/2000/2003 and AD environments and relative desktop platforms using published and learned best-practices
   
• Possess excellent face to face and telephone customer service etiquette and communications skills, both written and oral
   
• Work well in a team/collaborative environment
   
• Experience with the deployment, management and troubleshooting of server backup systems and software
   
• Experience with Microsoft Exchange 2000/2003
   
• Possess strong infrastructure troubleshooting skills and techniques to solve complex and new issues
   
• Possess Cisco router and troubleshooting experience
   
• Knowledge and experience working with all aspects of TCP/IP configuration
   
• Experience with network management platforms and monitoring systems a plus
   
• Technical knowledge of data cabling installation and troubleshooting
  Troubleshooting and thought process skills
   
• Must have a valid TX drivers license as local onsite technical service is required

Responsibilities:

• Proactively monitor client networks and respond rapidly to issues
   
• Serve as primary contact for network management, support and solutions consulting
   
• Work to understand business needs toward identifying and recommending solutions to make operations more efficient and cost-saving as well as to avoid potential technology pitfalls
   
• Work closely with the Help Desk staff for coordination of issues and onsite support/projects
   
• Obtain additional technical certifications as required
   

If you have the above qualifications and wish to take a step forward in your career, send us your cover letter, resume and salary history/requirements to hr@americanintegration.com