American Integration - IT Management

Peace of mind...that's what our IT Management services bring. If your business relies on your IT infrastructure and applications, our IT management plans give you the peace of mind and ability to run your business without burdening your staff, especially those who need to be performing other duties or have limited IT skills, with the management and support of your systems.

We provide all levels of management and support, from help desk and maintaining PC's all the way to keeping your mission critical systems, local area and wide area connectivity healthy and available. We make it easy for our clients to take advantage of our services by customizing our Network Management plans to suit their level of need. Our plans our unique in that we create and adapt them based on what our clients, from very small to very large, need for their business. We do not shoehorn our clients into 'one size fits all' plans and are based on best-practice templates, designed to fit the need and budget.

The basic tenets of our management plans are comprised of the following:

• Guaranteed response times based on four priority levels
• Assigned Network Manager
• Server data backup and antivirus management and monitoring
• Server event log and hardware fault monitoring
• Install critical server operating system and server email software updates
• Push operating system security updates to workstations
• Basic remote troubleshooting of server issues
• Firewall monitoring and management
• Server performance monitoring
• Alerting to AI of issues regarding all of the above
• Access to our help desk for remote support and assistance