Managed IT
Managed IT
Reduce downtime, increase profitability, and make your technology work for you.
American Integration is dedicated to keeping your technology investment up and running smoothly so you can focus on your business. You can relax knowing our partnership with your organization means we take your IT personally, and strive to keep your staff productive with the tools they need to drive your business forward.
We strategically optimize and protect your infrastructure while performing day-to-day maintenance that keeps your users from experiencing downtime.
24/7/365 Proactive Monitoring and Maintenance
Detect and stop IT issues before they affect your bottom line.
Our management services are built to cover all of your IT support needs, from your employee workstations to your servers, and even other devices on your network that are necessary for your organization's efficiency. By performing regular maintenance and monitoring your systems 24x7x365, we can drastically reduce the amount of downtime your staff experience. Our team is always looking out for your business and your goals, and can help you meet your IT needs as you expand. Our proactive management can keep your IT investments running smoothly and our experienced support staff can assist your users with any technology-related issues.
The Benefits of Flat-Rate IT
Finally budget your IT expenses
Imagine being able to finally budget your technology. Imagine how much faster issues will get resolved if your entire staff can call for support without increasing your monthly IT expenses. With American Integration, you and your staff can rest assured that you can focus entirely on other business issues that need your attention, not your IT. In the long run, you save money with fewer issues, less downtime, and a no-surprises flat-rate that's designed to work for small businesses.
Supplement Your Current Internal IT
Benefit from Our Flexibility, Expertise and Tools
Already have an internal IT department or a technical guru on site that handles most of your day-to-day IT issues? We aren't out to replace them, but we can certainly supplement and assist your current internal IT staff providing our expertise and engineers when you need it most. Your current IT staff will be able to take advantage of us as we strive to prevent downtime. If your current IT department is overloaded, We are the perfect solution for lightening their workload to ensure the rest of your company continues to function without a hitch.
Do they need a solution for managing and monitoring your infrastructure but want to retain ownership of the day to day management? We have the right, affordable solution. Our Software As A Service monitoring/management offering can provide them with all of the tools required to manage small to large infrastructure deployments. They can use our systems to patch servers and workstations, manage antivirus, take issue alerts, monitor performance of critical devices, even see what individual hardware components and software are installed in each workstation, all from a single console.
Managed IT Plans
We offer three basic plans, that provide hybrid fixed fee/hourly up to an all-you-can-eat option.
CriticalCare: Critical Device Care, Guaranteed Response Times, Our Most Affordable Plan While Managjng Your Business Critical Devices
Our CriticalCare plan covers all of the critical devices that your business relies on, such as servers, LAN switches, WAN routers and Internet firewalls. We manage these devices as if they were our own for a fixed fee per month. We make sure they remain healthy and stable, and if they do experience a crash, our service is covered in the monthly fee regardless of how long it takes to restore functionality. Antivirus software and full update management is included for all servers and critical devices.
Management and support for non-core devices are covered by hourly rates either onsite or via remote help desk.
CriticalCare + HelpDesk: Critical Device Care, Guaranteed Response Times and Unlimited Remote Help Desk Assistance for your employees
Our CriticalCare+HelpDesk plan covers all of the critical devices included in CriticalCare above, but we also include unlimited Remote Help Desk support in the plan. Your employees can call any time with questions or help, and we'll take care of them. We can securely remotely control their workstations, which alleviates much of the frustration when experiencing issues. Our comprehensive management platform agent is included for all Windows and Mac workstations that provides granular asset/inventory including printers and other non-workstation devices, full antivirus software and update management. This eliminates the need for a separately purchased antivirus software, cutting additional software costs and integrating all management into our management console.
Non-core devices are covered by hourly rates if an onsite visit is required, but most issues can be resolved remotely via the Help Desk and management agent. This is a great plan for those who prefer immediate resolution remotely and don't want to worry about incurring hourly fees for issues that can be resolved remotely.
CompleteCare: Critical Device Care, Guaranteed Response Times, Never Pay An Hourly Rate For Management And Support Again
Our CompleteCare plan covers everything IT for a fixed monthly fee. Whatever we do with critical devices, workstations, printers, mobile devices, LAN/WAN/Wireless connectivity is all covered. We take on 100% of the service risk for your IT infrastructure and we just handle it as if we were your full-time IT staff. No more guesswork on IT service budget, unlimited IT expertise with multiple experienced engineers/technicians who know your business and infrastructure.
