American Integration - Communications

The advent of fast data networks and robust software applications has revolutionized productivity, efficiency and human interaction. Email, word-processing, spreadsheets, proprietary business management applications and large data storage capabilities are now critical to the success of businesses around the world and have enabled communications at speeds never dreamed of 20 years ago. However, voice communications tools have not advanced at the same rate. Voice technology functionality has remained largely static and has not taken advantage of the speed and feature-rich capabilities of data networks and software...until now. 

Whether your business is small or large, we have an IP Telephony solution to fit your business needs, size and budget.

BENEFITS
Improved Productivity
The convergence of voice and data networks now enables businesses to integrate their usage of voice to communicate utilizing the robustness of a software application and flexibility of networking infrastructure.  
Voicemail can now connect directly to email so that voice messages can be checked by simply playing them as an attachment rather than manually checking voicemail the traditional way.

Through ‘Presence Management’, employees can also see the current status of co-workers through the telephony software application so that they no longer have to search to find the person they’re looking for. This significantly increases efficiency and decreases the amount of non-productive time spent looking for other employees at local and remote locations.

Rich Call Center Features
If your business employs a customer service or support group, tracking productivity, quality, hold times, call flow, customer interactions and call center statistics are critical to providing above-average customer service. Our telephony solutions are the perfect answer to high cost ACD (Automatic Call Distribution) and it's high maintenance.

Localized Telephone Management
Our IP Telephony solutions empower businesses to manage support, moves, adds and changes of their telephone system. Day to day tasks can be easily completed so that a traditional telecom company is not involved. This centralizes the ongoing management of the telephone system under IT management and serves to lower the Total Cost of Ownership of the phone system.

Centralized Infrastructure
Since voice now utilizes the data network, a common cabling and connectivity infrastructure will be used. Historically, voice and data networks were maintained separately. IP Telephony enables lower TCO due to the single infrastructure required for all business communications. All voice processing for local and remote sites will be centralized so that separate phone systems do not have to be maintained.

WHEN TO IMPLEMENT
If your business meets any of the following criteria, it is a good time to evaluate whether an IP Telephony phone system is right for you:

• When your current phone system is old, out of date or requires an upgrade to meet current business requirements
• When you're moving or adding locations. Significant cabling costs can be saved through the implementation of IP Telephony

• When your business will benefit significantly by the increased communications features available with IP Telephony